We want you to be completely satisfied with your purchase from Tumblone. If you are not happy with your order, we’re here to help you with a straightforward return and refund process.

Eligibility for Returns

• Items must be returned within 30 days of receipt.

• Products must be unworn, unwashed, and in original condition with all tags attached.

• For hygiene reasons, we cannot accept returns on underwear, swimwear, or earrings unless faulty.

Non-Returnable Items
The following items are not eligible for return due to their personal nature:

• Underwear

• Swimwear

• Earrings

How to Initiate a Return

1. Contact our customer service team at tumblone@outlook.com within the return period to request a return authorization.

2. Include your order number and reason for return.

3. Once approved, we will provide instructions on how and where to return the item(s).

Return Shipping

• Customers are responsible for return shipping costs unless the return is due to a defective or incorrect item sent by us.

• We recommend using a tracked shipping service to ensure your return reaches us safely.

Refund Process

• Once we receive and inspect your returned item, we will process your refund within 5–7 business days.

• Refunds will be issued to the original payment method used during purchase.

• Please note that shipping fees are non-refundable unless the return is a result of our error.

Exchanges
We currently do not offer direct exchanges. If you wish to exchange an item, please return the original product for a refund and place a new order online.

Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact us immediately at tumblone@outlook.com with your order number and photos of the item. We will arrange a free return or replacement as quickly as possible.

Questions?
If you have any questions about our Return & Refund Policy, feel free to reach out:
Email: tumblone@outlook.com
Phone: 852 2531 6748

Thank you for shopping with Tumblone.